How can we help?
Questions, problems, reports — we read everything and act fast.
Contact us
Email hello@social-live.app for anything — account help, payments, creator questions, or general feedback. We reply within 24 hours.
Report content or users
The fastest route is in the app: long-press any message or open a profile and choose Report, or Block to instantly remove someone from your experience. Reports are reviewed and acted on within 24 hours — content that breaks our rules is removed and repeat offenders are ejected.
Delete your account
In the app: Profile → Settings → Delete account. This permanently removes your profile and personal data. Coin ledger records are anonymized and retained only as required for financial compliance.
Purchases
Coin purchases are handled by the App Store / Google Play — refund requests go through them. Coins, gifts, and digital rewards are usable only inside Social Live and cannot be exchanged for money.
Social Live has zero tolerance for objectionable content or abusive behavior. Our community rules are shown before you create an account and are enforced around the clock.